tag:status.lemonway.com,2005:/historyLemonway Status - Incident History2024-03-29T15:02:35+01:00Lemonwaytag:status.lemonway.com,2005:Incident/203487882024-03-25T12:22:45+01:002024-03-25T12:22:45+01:00Crediting Delay<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>12:22</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:32</var> CET</small><br><strong>Identified</strong> - We are currently facing a minor issue impacting our manual crediting processes.<br /><br />As a result, you might experience a delay regarding :<br /><br />- Incoming transfers<br />- Chargebacks<br />- Money Out<br /><br />We are really sorry for the inconvenience it might cause.</p>tag:status.lemonway.com,2005:Incident/203079602024-03-20T09:24:34+01:002024-03-20T09:24:34+01:00Crediting Delay Identified<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:24</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:43</var> CET</small><br><strong>Identified</strong> - We are currently facing a bank statement issue impacting our crediting processes.<br /><br />As a result, you might experience a delay regarding :<br /><br />- Incoming transfers<br />- SDD<br />- Checks<br />- Chargebacks<br /><br />We are really sorry for the inconvenience it might cause.</p>tag:status.lemonway.com,2005:Incident/202993302024-03-19T15:54:30+01:002024-03-19T15:54:30+01:00Crediting Delay Identified<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:54</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>12:32</var> CET</small><br><strong>Update</strong> - We are continuing to work on the issue and pending lists may be delayed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>09:53</var> CET</small><br><strong>Identified</strong> - We are currently facing a minor issue impacting our manual crediting processes.<br /><br />As a result, you might experience a delay regarding :<br /><br />- Incoming transfers<br />- SDD<br />- Checks<br />- Chargebacks<br /><br />We are really sorry for the inconvenience it might cause.</p>tag:status.lemonway.com,2005:Incident/202705622024-03-16T11:08:13+01:002024-03-16T11:08:18+01:00Database Latency<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:08</var> CET</small><br><strong>Resolved</strong> - after monitoring since the fix no further issues have been observed.<br /><br />thank you for your patience</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>05:50</var> CET</small><br><strong>Monitoring</strong> - the issue with the database cluster has been resolved, but we will continue to monitor the situation during the coming hours.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>03:30</var> CET</small><br><strong>Update</strong> - engineers are actively working on the DB issue<br /><br />we will update with progress as soon as possible</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:48</var> CET</small><br><strong>Identified</strong> - dear clients,<br />unfortunately some of you are experiencing intermittent latency with all functions; this is limited to 1 database cluster and only some clients.<br />work is currently underway to resolve this issue as soon as possible.</p>tag:status.lemonway.com,2005:Incident/201443242024-03-13T17:18:38+01:002024-03-13T17:18:38+01:00Performances issues with our hosting provider<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>17:18</var> CET</small><br><strong>Resolved</strong> - Dear customers,<br /><br />We are finally able to close this incident for good. We made sure with our hosting provider that overall performances in our infrastructure are stable.<br /><br />We thank you again for your patience and understanding.<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:57</var> CET</small><br><strong>Update</strong> - Dear customers,<br /><br />We are still closely monitoring the situation but we are confident we will be able to close this incident very soon.<br /><br />Thank you,<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>12:53</var> CET</small><br><strong>Update</strong> - Dear customers,<br /><br />While production and sandbox are operational and stable, we are still closely monitoring for any sign of regression in our infrastructure.<br /><br />We will set this incident to a resolved state once we are absolutely sure everything is back to normal.<br /><br />Thank you,<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:08</var> CET</small><br><strong>Monitoring</strong> - Dear customers, <br /><br />Following the maintenance performed today at our hosting provider's datacenter, I am happy to announce that our Sandbox platform is back online & operational, and so are your testing environments.<br /><br />For that reason, we are also switching our API, Backoffice and Webkit components from "degraded performances" back to "operational".<br /><br />We will keep closely monitoring our infrastructure in the coming days to insure the situation is definitely stable but we already have some promising & reassuring elements.<br /><br />Thank you for your patience and understanding.<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:37</var> CET</small><br><strong>Identified</strong> - Dear customers,<br /><br />Our hosting provider was finally able to provide a date for the resolution of the ongoing incident : <br /><br />at the latest, the maintenance will be performed during next Tuesday, 13-03-2024.<br /><br />While we have managed to stabilize performances for our production environment, the Sandbox environment will have to remain powered off until we are sure the situation has returned to normal.<br /><br />Rest assured we will keep monitoring production over the course of the week-end and we will be reactive if anything out of the ordinary happens.<br /><br />We thank you for your patience and understanding,<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:01</var> CET</small><br><strong>Update</strong> - Dear customers,<br /><br />While the cause of the incident has been identified, our hosting provider is still in talks with its hardware supplier to get a confirmed date to receive the replacement parts and start the maintenance.<br /><br />As usual, we will continue updating this incident as soon as we have more details to provide.<br /><br />We apologize for the inconvenience and we thank you for your patience.<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:57</var> CET</small><br><strong>Update</strong> - Dear customers,<br /><br />While our hosting provider is still actively trying to resolve the issue, we managed to stabilize our production platform performances.<br /><br />We were also able to manage crediting and pending lists for today.<br /><br />Rest assured we will update this incident when we have more details to provide.<br /><br />We thank you for your patience and understanding,<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:20</var> CET</small><br><strong>Investigating</strong> - Dear customers,<br /><br />The problems we are facing with our hosting provider are unfortunately still ongoing.<br /><br />I regret to inform you we are facing even more problems than yesterday and you should expect some delays in crediting and pending lists being processed.<br /><br />This will be treated as our main priority as soon as access to theses services are restored.<br /><br />Incidentally, I am also switching our Sandbox platform to degraded performances as it is also impacted by these problems.<br /><br />Thank your for your patience,<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:02</var> CET</small><br><strong>Update</strong> - Dear customers,<br /><br />The investigation by our hosting provider is still ongoing.<br /><br />As promised, we will update this incident as soon as we know more.<br /><br />Thank you for your patience and understanding.<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:16</var> CET</small><br><strong>Update</strong> - Dear customers,<br /><br />Our hosting provider is still reviewing the issue but the situation has already started to improve.<br /><br />As usual, we will keep monitoring the situation closely until we know for sure it is resolved.<br /><br />Thank you for your patience,<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:54</var> CET</small><br><strong>Update</strong> - Dear customers,<br /><br />Following the incident that occurred last Saturday, unfortunately we have to switch our production environment back to a "degraded performances" state.<br /><br />We are still suffering from an internal infrastructure problem and our hosting provider is actively working on identifying its cause and a solution.<br /><br />Your systems may get timeouts when contacting our API endpoints (on all methods) or witness slowness when trying to load your Dashboard.<br /><br />We will update this incident as soon as we have more details to provide.<br /><br />Again, we are very sorry for the inconvenience and hope this gets resolved in a timely manner by our hosting provider.<br /><br />Thank you,<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>19:05</var> CET</small><br><strong>Monitoring</strong> - Dear customers,<br /><br />The situation is back to normal.<br /><br />Both production & sandbox environments are now fully functional.<br /><br />Transactions have resumed and your Dashboard accesses are available.<br /><br />We will keep monitoring the situation closely during the rest of the week-end in case the problem should appear again.<br /><br />Again, we are sorry for the inconvenience.<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:56</var> CET</small><br><strong>Identified</strong> - Dear customers,<br /><br />Our hosting provider has identified the problem and is currently working on fixing it.<br /><br />The situation is already starting to improve.<br /><br />We will keep updating this incident when we have more details to provide.<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:00</var> CET</small><br><strong>Investigating</strong> - Dear customers,<br /><br />We are currently facing performances issues with our hosting provider.<br /><br />We are still investigating the root cause of the issue. <br /><br />This may impact creating transactions and/or prevent you from accessing your Dashboard.<br /><br />In the meantime, in order to try and retrieve stable performances, our Sandbox platform has been completely shutdown until further notice.<br /><br />We apologize for the inconvenience and we will do our best to identify and remediate the source of the issue as soon as possible.<br /><br />Thank you for your comprehension.<br /><br />Lemonway's Production Team.</p>tag:status.lemonway.com,2005:Incident/202326242024-03-13T15:54:30+01:002024-03-13T15:54:30+01:00Dashboard 2FA<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:54</var> CET</small><br><strong>Resolved</strong> - after closely monitoring the situation, there has been no further occurrences of the issue.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:45</var> CET</small><br><strong>Monitoring</strong> - the fix has been deployed and we will continue to monitor the situation.<br /><br />thank you for your patience</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:01</var> CET</small><br><strong>Identified</strong> - The issue has been identified and the fix is in progress.<br />we will update with progress shortly<br />thank you for your patience</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>11:49</var> CET</small><br><strong>Investigating</strong> - Dear clients,<br /><br />we are investigating an issue where some clients are unable to successfully authenticate using 2FA to our dashboard. we have no further details at this time to share.<br /><br />We appreciate your patience and we will update you as soon as possible.</p>tag:status.lemonway.com,2005:Incident/201758692024-03-11T19:01:42+01:002024-03-11T19:01:42+01:00sandbox shutdown<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:01</var> CET</small><br><strong>Completed</strong> - Dear customers, <br /><br />I am happy to announce that our Sandbox platform is back online & operational, and so are your testing environments.<br /><br />Thank you for your patience and understanding.<br /><br />Lemonway's Production Team.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:22</var> CET</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:08</var> CET</small><br><strong>Scheduled</strong> - Dear clients,<br />related to our current ongoing incident in production we are informing you that we have taken the decision to temporarily power down the sandbox environment so we can dedicate resources to production and stabilise the services.<br />we understand that this is not convenient for some clients, but this is the preferred action to maintain services until the incident is resolved<br />we apologise for the inconvenience and thank you for your patience.</p>tag:status.lemonway.com,2005:Incident/201735892024-03-06T12:05:50+01:002024-03-06T12:05:50+01:00Crediting Delay Identified<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:05</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:52</var> CET</small><br><strong>Identified</strong> - We are currently facing a bank statement issue impacting our crediting processes.<br /><br />As a result, you might experience a delay regarding :<br /><br />- Incoming transfers<br />- SDD<br />- Checks<br />- Chargebacks<br /><br />We are really sorry for the inconvenience it might cause.</p>tag:status.lemonway.com,2005:Incident/198391402024-02-13T13:00:58+01:002024-02-13T13:00:58+01:00Important Update: Scheduled Maintenance of our Card Payment Service on Februray 13 & March 5<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>12:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>17:47</var> CET</small><br><strong>Scheduled</strong> - Dear Valued Customers,<br /><br />We would like to inform you of a scheduled maintenance for our external provider, essential to ensure the security and compliance of our operations.<br /><br />Date and Time of Maintenance:<br />- February 13, 2024, from 12:30 PM to 1:00 PM<br />- March 5, 2024, from 01:00 AM to 04:00 AM<br /><br />Nature of Maintenance:<br />The maintenance involves database updates of our Payment Service Provider (PSP). This action is part of our ongoing commitment to PCI DSS security standards.<br /><br />Service Impact:<br />During the mentioned period, you may experience inconsistencies or temporary unavailability of our card payment service (such as validations, refunds, cancellations, display of payment methods, hosted fields, etc).<br />We kindly ask you to consider this in your planned operations.<br /><br />Contact for Further Information:<br />Our team remains at your disposal for any additional information. <br />Feel free to contact us via https://support.lemonway.com/hc/en-us/requests/new for any questions or concerns.<br /><br />We would like to express our gratitude for your understanding and cooperation during this maintenance window. These actions are crucial to maintaining the security and reliability of our services.<br /><br />We apologize for any inconvenience this may cause and assure you that we are committed to minimizing the impact on your operations.<br /><br />Best regards,<br />The Lemonway Team</p>tag:status.lemonway.com,2005:Incident/198071772024-02-08T06:30:56+01:002024-02-08T06:30:56+01:00Important Update: Scheduled Maintenance of our Card Payment Service on Februray 6 & 8<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>06:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>16:34</var> CET</small><br><strong>Scheduled</strong> - Dear Valued Customers,<br /><br />We would like to inform you of a scheduled maintenance for our external provider, essential to ensure the security and compliance of our operations.<br /><br />Date and Time of Maintenance:<br />- February 6, 2024, from 03:00 AM to 06:30 AM<br />- February 8, 2024, from 03:00 AM to 06:30 AM<br /><br />Nature of Maintenance:<br />The maintenance involves the Business Continuity Plan of the database of our Payment Service Provider (PSP). This action is part of our ongoing commitment to PCI DSS security standards.<br /><br />Service Impact:<br />During the mentioned period, you may experience inconsistencies or temporary unavailability of our card payment service (such as validations, refunds, cancellations).<br />We kindly ask you to consider this in your planned operations.<br /><br />Contact for Further Information:<br />Our team remains at your disposal for any additional information. <br />Feel free to contact us via https://support.lemonway.com/hc/en-us/requests/new for any questions or concerns.<br /><br />We would like to express our gratitude for your understanding and cooperation during this maintenance window. These actions are crucial to maintaining the security and reliability of our services.<br /><br />We apologize for any inconvenience this may cause and assure you that we are committed to minimizing the impact on your operations.<br /><br />Best regards,<br />The Lemonway Team</p>tag:status.lemonway.com,2005:Incident/198267792024-01-25T11:36:36+01:002024-01-25T11:36:36+01:00Crediting Delay Identified<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:36</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:35</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:15</var> CET</small><br><strong>Identified</strong> - We are currently facing an issue impacting our crediting processes delay.<br /><br />As a result, you might experience a delay regarding :<br /><br />- Incoming transfers<br />- SDD<br />- Checks<br />- Chargebacks<br /><br />We are really sorry for the inconvenience it might cause.</p>tag:status.lemonway.com,2005:Incident/197625402024-01-22T14:09:43+01:002024-01-22T14:09:43+01:00Crediting Delay Identified<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>14:09</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>09:50</var> CET</small><br><strong>Monitoring</strong> - Incident mostly resolved, bank still affected: Banque Populaire (including PayByBank operations from 18/01/2024)</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>16:38</var> CET</small><br><strong>Update</strong> - Gradual restoration of service (receipt and processing of transactions via BNP FR)</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>11:27</var> CET</small><br><strong>Update</strong> - We have identified the source of the incident and are working to resolve it.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>08:49</var> CET</small><br><strong>Identified</strong> - We are currently facing a bank statement issue impacting our crediting processes.<br /><br />As a result, you might experience a delay regarding :<br /><br />- Incoming transfers<br />- SDD<br />- Checks<br />- Chargebacks<br /><br />We are really sorry for the inconvenience it might cause.</p>tag:status.lemonway.com,2005:Incident/191154882023-12-17T06:00:02+01:002023-12-17T06:00:02+01:00Important Update: Scheduled Maintenance of OCR Service on December 17th<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>04:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>09:49</var> CET</small><br><strong>Scheduled</strong> - Dear Valued Customers,<br /><br />We want to inform you about a scheduled maintenance of our OCR service, which is an essential part of our document verification process. This maintenance is being carried out by our OCR service provider to enhance the efficiency and security of the service.<br /><br />Date & Time of Maintenance:<br />- Start: December 17th, 04:30 FR TIME<br />- End: December 17th, 06:00 FR TIME<br />- Duration: Approximately 90 minutes<br /><br />Impact:<br />- Document Verification: During this period, our system will not be able to process any document checks. This means any document submissions for verification will be queued and processed as soon as the maintenance is completed.<br />- Service Availability: All other aspects of Lemonway's services will remain operational.<br /><br />Why This Timeframe?<br />This timeframe has been carefully selected as it typically sees lower check volumes, minimizing the impact on most of our users.<br /><br />What You Need to Know:<br />- Plan Accordingly: If you have urgent document verification needs, we recommend submitting them well before the maintenance period or after the service is resumed.<br />- Status Updates: We will keep you updated on our status page with any changes or completion of the maintenance.<br /><br />We apologize for any inconvenience this may cause and appreciate your understanding as we work to continually improve our services for you.<br /><br />Thank you for your patience and cooperation.<br /><br />Best regards,<br />The Lemonway Team</p>tag:status.lemonway.com,2005:Incident/192097922023-11-24T15:50:57+01:002023-11-24T15:50:57+01:00Payment Processing Interruption<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>15:50</var> CET</small><br><strong>Resolved</strong> - Dear Partners,<br /><br />We are pleased to announce that the earlier disruption in payment processing has been resolved. Our banking partners have confirmed the normalization of their authorization flow as of 1:20 PM, which our payment flow monitoring teams have verified.<br /><br />Please note that this incident was isolated to card payments only. All services are now fully operational, and transactions are proceeding as expected.<br /><br />We appreciate your patience and understanding while we addressed this matter and apologize for any inconvenience caused.<br /><br />Thank you for choosing Lemonway.<br /><br />Best regards,<br />The Lemonway Team</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>13:02</var> CET</small><br><strong>Investigating</strong> - Dear Partners,<br /><br />We are currently addressing a service interruption that affects the finalization of payment transactions. This disruption is due to an external incident with one of our banking partners, which began today at 11:56 AM. As a result, some users may encounter difficulties with payment confirmations.<br /><br />Our team is working diligently with the involved parties to resolve this matter promptly. We are committed to ensuring the reliability of our services and will provide updates as they become available.<br /><br />We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue.<br /><br />For continuous updates, please monitor this page.<br /><br />Kind regards,<br />The Lemonway Team</p>tag:status.lemonway.com,2005:Incident/190462672023-11-17T05:00:13+01:002023-11-17T05:00:13+01:00Network hardware migration<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>05:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>01:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>15:11</var> CET</small><br><strong>Scheduled</strong> - Dear customers,<br /><br />Our Hosting Provider just informed us they will perform a network hardware maintenance at their Paris Data Center : <br /><br />Start Time : Friday, 17 November 2023, 01:00 Paris time<br />End Time : Friday, 17 November 2023, 05:00 Paris time<br /><br />There is fault tolerance for the hardware under maintenance but there is a risk of an interruption of service in the worst case scenario<br /><br />Should any problem appear, we will update you accordingly.<br /><br />Please be mindful that this maintenance is not at our request and we cannot cancel or postpone it.<br /><br />Thank you,<br /><br />The Lemonway Production Team.</p>tag:status.lemonway.com,2005:Incident/186102462023-10-19T06:55:03+02:002023-10-19T06:55:03+02:00Lemonway Maintenance - CardGateway - Oct2023<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>06:55</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>04:40</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>12:34</var> CEST</small><br><strong>Scheduled</strong> - Dear Partner,<br /><br />I hope you are doing well.<br /><br />We are writing to inform you about some upcoming maintenance activities that our cards gateway provider will conduct. This maintenance is part of our ongoing commitment to provide secure and efficient services.<br /><br />Summary<br />The maintenance will moderately impact our production environment, with certain services being affected.<br /><br />Dates and Times<br />- October 17, 2023, from 04:40 to 06:55 (local time)<br />- October 19, 2023, from 04:40 to 06:55 (local time)<br /><br />Functional Impacts<br /><br />Front Office Operations (04:40 to 06:55 on both days):<br />- Fraud: 05:15 to 06:15 (Potential disruptions, Codes 90 / 99)<br />- SOE Extranet: Accessible, but expect delays in transaction displays<br /><br />Cash Operations (05:10 to 05:40, Unavailable, Codes 99 & 25)<br />The affected endpoints are as follows:<br /><br />- API v1<br /> - MoneyInWithCardId<br /> - MoneyInValidate<br /> - RefundMoneyIn<br /> - CancelMoneyIn<br /><br />- API v2<br /> - v2/moneyins/card/{cardid}/rebill<br /> - /v2/moneyins/{transactionid}/validate<br /> - /v2/refund/{transactionid}<br /> - v2/moneyins/{transactionid}/cancel<br /><br />We apologize for any inconvenience this may cause and thank you for your understanding and cooperation as we complete these essential tasks.<br /><br />If you have any questions or require further information, please do not hesitate to contact our customer care team.<br /><br />Best regards,<br />The Lemonway Team</p>tag:status.lemonway.com,2005:Incident/186102412023-10-17T06:55:02+02:002023-10-17T06:55:02+02:00Lemonway Maintenance - CardGateway - Oct2023<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>06:55</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>04:40</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>12:34</var> CEST</small><br><strong>Scheduled</strong> - Dear Partner,<br /><br />I hope you are doing well.<br /><br />We are writing to inform you about some upcoming maintenance activities that our cards gateway provider will conduct. This maintenance is part of our ongoing commitment to provide secure and efficient services.<br /><br />Summary<br />The maintenance will moderately impact our production environment, with certain services being affected.<br /><br />Dates and Times<br />- October 17, 2023, from 04:40 to 06:55 (local time)<br />- October 19, 2023, from 04:40 to 06:55 (local time)<br /><br />Functional Impacts<br /><br />Front Office Operations (04:40 to 06:55 on both days):<br />- Fraud: 05:15 to 06:15 (Potential disruptions, Codes 90 / 99)<br />- SOE Extranet: Accessible, but expect delays in transaction displays<br /><br />Cash Operations (05:10 to 05:40, Unavailable, Codes 99 & 25)<br />The affected endpoints are as follows:<br /><br />- API v1<br /> - MoneyInWithCardId<br /> - MoneyInValidate<br /> - RefundMoneyIn<br /> - CancelMoneyIn<br /><br />- API v2<br /> - v2/moneyins/card/{cardid}/rebill<br /> - /v2/moneyins/{transactionid}/validate<br /> - /v2/refund/{transactionid}<br /> - v2/moneyins/{transactionid}/cancel<br /><br />We apologize for any inconvenience this may cause and thank you for your understanding and cooperation as we complete these essential tasks.<br /><br />If you have any questions or require further information, please do not hesitate to contact our customer care team.<br /><br />Best regards,<br />The Lemonway Team</p>tag:status.lemonway.com,2005:Incident/185663702023-09-21T15:55:54+02:002023-09-21T15:55:54+02:00API Performance Degradation<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:55</var> CEST</small><br><strong>Resolved</strong> - Dear Partners,<br /><br />We are pleased to announce that the earlier reported issue affecting the API endpoints `v2/moneyouts` and `v2/moneyouts/iban` has been successfully resolved. Our infrastructure team has implemented a fix to the connection with the IBAN service, and all affected services are now operating optimally.<br /><br />Incident Details:<br />- Incident Start: September 20, 16:50<br />- Incident End: September 21, 15:40<br /><br />Resolved Services:<br />- Money Out API<br />- IBAN Verification Services<br /><br />We apologize for any inconvenience that this issue may have caused and appreciate your patience as we worked to resolve it. If you experience any further issues, please do not hesitate to contact us.<br /><br />Thank you for your continued partnership.<br /><br />Best regards,<br />The Lemonway Team</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:34</var> CEST</small><br><strong>Investigating</strong> - Dear Partners,<br /><br />We are currently investigating reports of API slowdown affecting the following endpoints:<br /><br />- `v2/moneyouts`<br />- `v2/moneyouts/iban`<br /><br />The slowdown results in API calls taking more than 20 seconds to complete. We have identified that the issue also affects our IBAN verification services.<br /><br />Current Actions:<br />- Our technical team is actively investigating the cause of the performance degradation.<br />- Further updates will be provided as we have more information.<br /><br />Affected Services:<br />- Money Out API<br />- IBAN Verification Services<br /><br />We apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this issue promptly.<br /><br />Regards,<br />The Lemonway Team</p>tag:status.lemonway.com,2005:Incident/184786772023-09-12T19:10:15+02:002023-09-12T19:10:15+02:00Ralentissement API / API Slowdown<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>19:10</var> CEST</small><br><strong>Resolved</strong> - Chers partenaires,<br /><br />Nous tenions à vous informer rapidement de la récente perturbation survenue ce matin au niveau de l'un de nos clusters de base de données. Le problème est résolu depuis 12h20.<br /><br />Nous sommes conscients de l'impact que cela a pu avoir sur vous, et nous nous excusons sincèrement pour les désagréments causés. Nous avons également renforcé provisoirement les ressources de ce cluster en attendant de trouver la cause sous-jacente et d'apporter une solution permanente.<br /><br />N'hésitez pas à nous contacter si vous avez des questions.<br /><br />Cordialement,<br />L'équipe Lemonway<br />---<br /><br />Dear Partners,<br /><br />We wanted to inform you promptly about the recent morning disruption on one of our database clusters. The problem has now been solved since 12:20 p.m.<br /><br />We are aware of the impact this may have had on you, and we sincerely apologize for any inconvenience caused. We have also temporarily bolstered the resources of this cluster while we investigate the underlying cause and work on a permanent solution.<br /><br />Please do not hesitate to contact us if you have any questions.<br /><br />Sincerely,<br />The Lemonway Team</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>12:33</var> CEST</small><br><strong>Identified</strong> - Chers partenaires,<br /><br />Nous vous informons que nous constatons actuellement des ralentissements pouvant affecter votre utilisation de nos API et du dashboard. En attendant le retour à la normale, nous vous conseillons d'augmenter le délai de "timeout".<br /><br />Nos équipes techniques sont pleinement mobilisées pour le rétablissement du fonctionnement normal du service aussi rapidement que possible.<br /><br />Nous vous tiendrons informés de l'évolution de la situation.<br /><br />Cordialement,<br />L'équipe Lemonway<br /><br />---<br /><br />Dear Partners,<br /><br />We want to inform you that we are experiencing slowdowns that may affect your use of our APIs and dashboard. While we work to restore regular service, we recommend that you increase the "timeout" delay.<br /><br />Our technical teams are fully mobilized to restore regular service quickly.<br /><br />We will keep you updated on the progress of the situation.<br /><br />Best regards,<br />The Lemonway Team</p>tag:status.lemonway.com,2005:Incident/184182532023-09-07T10:40:55+02:002023-09-07T10:40:55+02:00Crediting Delay Identified<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:40</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:32</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented, and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:09</var> CEST</small><br><strong>Identified</strong> - We are currently facing a bank statement issue impacting our crediting processes.<br /><br />As a result, you might experience a delay regarding :<br /><br />- Incoming transfers<br />- SDD<br />- Checks<br />- Chargebacks<br /><br />We are really sorry for the inconvenience it might cause.</p>tag:status.lemonway.com,2005:Incident/181148102023-08-25T12:40:16+02:002023-08-25T12:40:16+02:00Production & Sandbox OAuth swagger maintenance<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>12:40</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:40</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:35</var> CEST</small><br><strong>Scheduled</strong> - Dear partners,<br /><br />To ensure the security of our users, access to Oauth's Swagger in both Production & Sandbox will be temporarily unavailable.<br /><br />The impacted URLs are :<br /><br /> - https://auth.lemonway.com/oauth/swagger/index.html<br /> - https://sandbox-api.lemonway.fr/oauth/swagger/index.html<br /><br />During this maintenance, please rest assured the OAuth service remains accessible and operational. There will be no interruption of service, this maintenance only concerns the swaggers.<br /><br />We apologise for any inconvenience caused.<br /><br />Please, note that the maintenance is set to last for 2 weeks but the swaggers may come back online before that.<br /><br />Thank you for your understanding.<br /><br />The Infra/Security team.</p>tag:status.lemonway.com,2005:Incident/181027472023-08-10T11:50:55+02:002023-08-10T11:50:55+02:00Crediting Delay Investigation<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>11:50</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>10:02</var> CEST</small><br><strong>Update</strong> - Our service provider is in the process of resuming service, and we expect full service to resume around 11am.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>09:21</var> CEST</small><br><strong>Identified</strong> - We have identified the source of the problem, which is linked to our external provider. <br />We are in the process of resolving it.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>08:53</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.<br /><br />We are currently facing an issue impacting our crediting processes<br />This issue impacts incoming operations & associated unpaid received this morning : <br /><br />- Direct Debit<br />- Checks<br />- Unpaid concerned<br /> <br />We are sorry for any inconvenience this may cause you.<br /> <br />Regards,<br />Lemonway’s team</p>tag:status.lemonway.com,2005:Incident/180182472023-08-01T10:50:23+02:002023-08-01T10:50:23+02:00Crediting Delay Identified<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:50</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:24</var> CEST</small><br><strong>Identified</strong> - We are currently facing a bank statement issue impacting our crediting processes.<br /><br />As a result, you might experience a delay regarding :<br /><br />- Incoming transfers<br />- SDD<br />- Checks<br />- Chargebacks<br /><br />We are really sorry for the inconvenience it might cause.</p>tag:status.lemonway.com,2005:Incident/178914682023-07-19T10:20:27+02:002023-07-19T10:20:27+02:00Scheduled External Maintenance: Impact on Card Service - Maintenance Externe Programmée : Impact sur le Service Carte<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>10:20</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>19:26</var> CEST</small><br><strong>Monitoring</strong> - Dear Client,<br /><br />We would like to inform you that scheduled external maintenance by one of our technical acceptance card providers is planned for July 19, 2023, from 12:30 AM to 2:00 AM. This external maintenance is necessary to ensure the proper functioning of our card acceptance services and systems.<br /><br />During this maintenance window, there will be expected functional impacts with limited duration:<br /><br />1. From 1:00 AM to 1:40 AM: The payment page display may experience disruptions, potentially resulting in users being unable to make payments.<br /><br />2. From 1:00 AM to 1:10 AM: The following functionalities may be affected, and you may experience failures with error code 99-- on your Lemonway Dashboard:<br /><br /> - APIV2 calls: moneyins_cardwebinitpost, moneyins_direct3dinitpost, moneyins_cardrebill, moneyins_cardsubscriptionpost, moneyins_carddirect3dconfirmput, moneyins_validateput, refundput.<br /> <br /> - APIv1 calls: moneyinwebinit, moneyin3dinit, MoneyIn3DConfirm, MoneyInWithCardId, MoneyInValidate, RefundMoneyIn, RefundMoneyInCreate.<br /><br />We kindly ask you not to initiate recurring payments during this maintenance period.<br /><br />We apologize for any inconvenience this may cause.<br /><br />Best regards,<br />The Lemonway Team<br /><br />---<br /><br />Cher client,<br /><br />Nous tenons à vous informer qu'une maintenance externe programmée par l'un de nos prestataires techniques d'acceptation de cartes est prévue le 19 juillet 2023, de 00h30 à 02h00. Cette maintenance externe est nécessaire pour assurer le bon fonctionnement de nos services d'acceptation de cartes et de nos systèmes.<br /><br />Pendant cette période de maintenance, des impacts fonctionnels sont prévus avec une durée limitée :<br /><br />1. De 1h à 1h40 : L'affichage de la page de paiement peut rencontrer des perturbations pouvant entraîner l'impossibilité pour vos utilisateurs de réaliser un paiement.<br /><br />2. De 1h à 1h10 : L'ensemble des fonctionnalités suivantes pourrait être impacté, et vous pourriez constater des échecs avec le code d'erreur 99-- sur votre tableau de bord Lemonway :<br /><br /> - Appels APIV2 : moneyins_cardwebinitpost, moneyins_direct3dinitpost, moneyins_cardrebill, moneyins_cardsubscriptionpost, moneyins_carddirect3dconfirmput, moneyins_validateput, refundput.<br /> <br /> - Appels APIv1 : moneyinwebinit, moneyin3dinit, MoneyIn3DConfirm, MoneyInWithCardId, MoneyInValidate, RefundMoneyIn, RefundMoneyInCreate.<br /><br />Nous vous invitons à ne pas initier de paiements récurrents pendant cette période de maintenance.<br /><br />Nous nous excusons pour tout désagrément que cela pourrait causer.<br /><br />Cordialement,<br />L'équipe Lemonway</p>tag:status.lemonway.com,2005:Incident/178866402023-07-19T10:20:03+02:002023-07-19T10:20:03+02:00Duplicate Transactions Issue<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>10:20</var> CEST</small><br><strong>Resolved</strong> - Cher Partenaire,<br /><br />Nous sommes heureux de vous annoncer que l'incident survenu hier a été résolu avec succès. Tous les doublons ont été identifiés et les régularisations nécessaires ont été effectuées pour la plupart. Notre service client prendra contact individuellement avec vous en cas de régularisation nécessaire qui n'aurait pu être effectuée.<br /><br />L'origine de cet incident a été identifiée dès hier matin, et les ajustements techniques nécessaires ont été réalisés. Vous constaterez que les traitements des virements entrants de ce matin ont pu être effectués sans problème.<br /><br />Votre satisfaction et la qualité de notre service sont notre priorité absolue. Nous vous remercions de votre patience et de votre compréhension pendant cette période.<br /><br />Si vous avez des questions supplémentaires ou des préoccupations, n'hésitez pas à nous contacter. Nous sommes là pour vous aider.<br /><br />Merci encore pour votre coopération et votre confiance.<br /><br />Cordialement,<br />L'équipe Lemonway<br /><br />------------------------------------------------------------------<br /><br />Dear Partner,<br /><br />We are pleased to announce that the incident that occurred yesterday has been successfully resolved. All duplicates have been identified, and the necessary corrections have been made for the majority of cases. Our Customer Care team will reach out to you individually if any necessary adjustments could not be made.<br /><br />The root cause of this incident was identified yesterday morning, and the necessary technical adjustments were promptly implemented. You will observe that the processing of incoming transfers this morning has been carried out smoothly.<br /><br />Your satisfaction and the quality of our service are our top priorities. We appreciate your patience and understanding during this period.<br /><br />If you have any additional questions or concerns, please do not hesitate to contact us. We are here to assist you.<br /><br />Thank you again for your cooperation and trust.<br /><br />Best regards,<br />The Lemonway Team</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>19:08</var> CEST</small><br><strong>Monitoring</strong> - Cher Partenaire,<br /><br />Nous souhaitons vous fournir une mise à jour concernant l'incident que nous avons connu plus tôt dans la journée.<br /><br />Nous sommes heureux de vous informer que nous avons traité l'intégralité des doublons et avons pu procéder aux régularisations afin de les annuler pour 95% des opérations concernées par cet incident. Notre équipe a travaillé avec diligence pour résoudre ces problèmes et nous sommes satisfaits des progrès réalisés jusqu'à présent.<br /><br />Cependant, nous tenons à vous informer qu'il reste encore 5% des opérations où nous travaillons activement à leur résolution. Nous sommes conscients de l'importance de résoudre ces cas restants et nous mettons tout en œuvre pour y parvenir dans les plus brefs délais.<br /><br />Nous comprenons que cet incident a pu causer des désagréments et nous tenons à vous assurer que nous restons engagés à minimiser tout impact sur vos opérations et à fournir une résolution complète.<br /><br />Nous vous remercions de votre patience et de votre compréhension pendant cette période. Votre partenariat est précieux pour nous et nous mettons tout en œuvre pour vous offrir le meilleur service possible.<br /><br />Si vous avez des questions supplémentaires ou des préoccupations, n'hésitez pas à nous contacter. Nous sommes là pour vous aider.<br /><br />Merci encore pour votre coopération et votre confiance.<br /><br />Cordialement,<br />L'équipe Lemonway<br /><br />------------------------------------------------<br /><br />Dear partner,<br /><br />We want to provide you with a comprehensive update regarding the incident we experienced earlier today.<br /><br />We are pleased to inform you that we have completed the identification of all duplicates and were able to proceed with the necessary corrections to cancel them for 95% of the operations affected by this incident. Our team has worked diligently to resolve these issues, and we are satisfied with the progress made so far.<br /><br />However, we want to inform you that there are still 5% of operations where we are actively working on their resolution. We know the importance of resolving these remaining cases and are doing everything in our power to address them as quickly as possible.<br /><br />We understand that this incident may have caused inconvenience, and we want to assure you that we remain committed to minimizing any impact on your operations and providing a complete resolution.<br /><br />Thank you for your patience and understanding during this time. Your partnership is valuable to us, and we are dedicated to providing you with the best possible service.<br /><br />If you have any additional questions or concerns, please don't hesitate to contact us. We are here to assist you.<br /><br />Thank you again for your cooperation and trust.<br /><br />Best regards,<br /><br />[Your name]</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>09:47</var> CEST</small><br><strong>Identified</strong> - Dear Partner,<br /><br />We wish to bring to your attention that we are currently experiencing a technical issue with the daily processing of incoming operations. This may potentially result in operations being duplicated in your account.<br /><br />Our technical team is actively investigating this matter and taking necessary steps to rectify the issue. We are performing data cleanup and making necessary corrections where required. Rest assured, we are committed to resolving this as quickly as possible to ensure minimal disruption to your operations.<br /><br />Given this situation, we strongly recommend not to initiate "Money Out" on accounting flows this morning. Furthermore, if Peer-to-Peer (P2P) operations are not automatically processed on your end, please refrain from manually launching your internal processes to avoid potential inconsistencies.<br /><br />We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time. We will continue to update you with any significant developments regarding this matter.<br /><br />Should you have any questions or concerns, please do not hesitate to contact our customer service team.<br /><br />---<br /><br />Cher(e) Partenaire,<br /><br />Nous souhaitons vous informer que nous rencontrons actuellement un problème technique avec le traitement quotidien des opérations entrantes. Cela peut potentiellement entraîner une duplication des opérations sur votre compte.<br /><br />Notre équipe technique enquête activement sur cette question et prend les mesures nécessaires pour rectifier le problème. Nous effectuons un nettoyage des données et apportons les corrections nécessaires le cas échéant. Soyez assuré que nous nous engageons à résoudre ce problème le plus rapidement possible pour garantir un minimum de perturbations à vos opérations.<br /><br />Compte tenu de cette situation, nous vous recommandons fortement de ne pas initier de "Money Out" sur les flux comptables ce matin. De plus, si les opérations Peer-to-Peer (P2P) ne sont pas automatiquement traitées de votre côté, veuillez vous abstenir de lancer manuellement vos processus internes pour éviter d'éventuelles incohérences.<br /><br />Nous nous excusons pour tout désagrément que cela pourrait causer et apprécions grandement votre patience et votre compréhension pendant cette période. Nous continuerons de vous tenir au courant de tout développement significatif concernant ce problème.<br /><br />Si vous avez des questions ou des préoccupations, n'hésitez pas à contacter notre équipe du service client.</p>