[Card Payments] - External Disruptions : Incident on authorisation requests for BPCE
Investigating - Dear Client,

Our Acquirer have identified a potential system issue related to authorisation requests.
The impact are higher refusal rate on BPCE card payments : especially with a refusal code 05.
They are working on it to identify the origin of the incident and solve it.
We will keep you updated as soon as we have more information.

We apologise for the inconvenience.

Regards,
Lemonway team
Apr 01, 2025 - 11:40 CEST
Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
BackOffices Operational
90 days ago
99.99 % uptime
Today
WebKit Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
OAuth Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime
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API Response time
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Dashboard Uptime
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Dashboard Response time
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Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Firewall maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 12:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 10:05 CEST
Scheduled - Dear customers,

A maintenance is about to be performed on our production payment platform's firewall.
All our network equipments are redundant, we will not suffer from any downtime during this maintenance but regardless, we wished to inform you.

The maintenance should last 2 hours, we will keep you updated when it is over.

Thank you,

Lemonway's Production team.
Apr 1, 10:03 CEST
Temporary Unavailability of SDD Mandate Signatures via Yousign
Resolved - This incident has been resolved.
Apr 1, 11:24 CEST
Investigating - Dear Partners,

We would like to inform you that we are currently experiencing a bug that is causing the electronic signature for SEPA transfers to be unavailable.

Our team is actively working to resolve this issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience and understanding during this time.

We will keep you updated on our progress and notify you as soon as the issue is resolved.

Thank you for your continued support and trust.

Best regards,
The Lemonway Team
Mar 31, 18:22 CEST
[Card Payments] - Disruption
Resolved - This incident has been resolved.
Apr 1, 09:43 CEST
Investigating - Dear Partners,

We would like to inform you that we are currently experiencing an issue affecting the acceptance of card payments.

Our engineers are actively investigating the root cause and are working diligently to resolve the issue as quickly as possible. We fully understand the inconvenience this may cause and want to assure you that restoring service is our top priority.

During this time, we kindly ask for your patience and understanding.

We truly value your partnership and remain committed to providing the highest level of service. Please rest assured that our team is doing everything necessary to restore full card payment functionality.

Thank you for your continued support and trust.

Best regards,
The Lemonway Team
Mar 31, 18:12 CEST
Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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