Crediting Delay Identified

Incident Report for Lemonway

Resolved

This incident has been resolved.

Posted Jan 22, 2024 - 14:09 CET

Monitoring

Incident mostly resolved, bank still affected: Banque Populaire (including PayByBank operations from 18/01/2024)

Posted Jan 22, 2024 - 09:50 CET

Update

Gradual restoration of service (receipt and processing of transactions via BNP FR)

Posted Jan 19, 2024 - 16:38 CET

Update

We have identified the source of the incident and are working to resolve it.

Posted Jan 19, 2024 - 11:27 CET

Identified

We are currently facing a bank statement issue impacting our crediting processes.

As a result, you might experience a delay regarding :

- Incoming transfers
- SDD
- Checks
- Chargebacks

We are really sorry for the inconvenience it might cause.

Posted Jan 19, 2024 - 08:49 CET

This incident affected: BackOffices.