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API Operational
90 days ago
100.0 % uptime
Today
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90 days ago
99.97 % uptime
Today
WebKit Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
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OAuth Operational
90 days ago
100.0 % uptime
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
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had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Partner,

I hope you are doing well.

We are writing to inform you about some upcoming maintenance activities that our cards gateway provider will conduct. This maintenance is part of our ongoing commitment to provide secure and efficient services.

Summary
The maintenance will moderately impact our production environment, with certain services being affected.

Dates and Times
- October 17, 2023, from 04:40 to 06:55 (local time)
- October 19, 2023, from 04:40 to 06:55 (local time)

Functional Impacts

Front Office Operations (04:40 to 06:55 on both days):
- Fraud: 05:15 to 06:15 (Potential disruptions, Codes 90 / 99)
- SOE Extranet: Accessible, but expect delays in transaction displays

Cash Operations (05:10 to 05:40, Unavailable, Codes 99 & 25)
The affected endpoints are as follows:

- API v1
- MoneyInWithCardId
- MoneyInValidate
- RefundMoneyIn
- CancelMoneyIn

- API v2
- v2/moneyins/card/{cardid}/rebill
- /v2/moneyins/{transactionid}/validate
- /v2/refund/{transactionid}
- v2/moneyins/{transactionid}/cancel

We apologize for any inconvenience this may cause and thank you for your understanding and cooperation as we complete these essential tasks.

If you have any questions or require further information, please do not hesitate to contact our customer care team.

Best regards,
The Lemonway Team

Posted on Sep 26, 2023 - 12:34 CEST
Dear Partner,

I hope you are doing well.

We are writing to inform you about some upcoming maintenance activities that our cards gateway provider will conduct. This maintenance is part of our ongoing commitment to provide secure and efficient services.

Summary
The maintenance will moderately impact our production environment, with certain services being affected.

Dates and Times
- October 17, 2023, from 04:40 to 06:55 (local time)
- October 19, 2023, from 04:40 to 06:55 (local time)

Functional Impacts

Front Office Operations (04:40 to 06:55 on both days):
- Fraud: 05:15 to 06:15 (Potential disruptions, Codes 90 / 99)
- SOE Extranet: Accessible, but expect delays in transaction displays

Cash Operations (05:10 to 05:40, Unavailable, Codes 99 & 25)
The affected endpoints are as follows:

- API v1
- MoneyInWithCardId
- MoneyInValidate
- RefundMoneyIn
- CancelMoneyIn

- API v2
- v2/moneyins/card/{cardid}/rebill
- /v2/moneyins/{transactionid}/validate
- /v2/refund/{transactionid}
- v2/moneyins/{transactionid}/cancel

We apologize for any inconvenience this may cause and thank you for your understanding and cooperation as we complete these essential tasks.

If you have any questions or require further information, please do not hesitate to contact our customer care team.

Best regards,
The Lemonway Team

Posted on Sep 26, 2023 - 12:34 CEST
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Past Incidents
Sep 29, 2023

No incidents reported today.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Resolved - Dear Partners,

We are pleased to announce that the earlier reported issue affecting the API endpoints `v2/moneyouts` and `v2/moneyouts/iban` has been successfully resolved. Our infrastructure team has implemented a fix to the connection with the IBAN service, and all affected services are now operating optimally.

Incident Details:
- Incident Start: September 20, 16:50
- Incident End: September 21, 15:40

Resolved Services:
- Money Out API
- IBAN Verification Services

We apologize for any inconvenience that this issue may have caused and appreciate your patience as we worked to resolve it. If you experience any further issues, please do not hesitate to contact us.

Thank you for your continued partnership.

Best regards,
The Lemonway Team

Sep 21, 15:55 CEST
Investigating - Dear Partners,

We are currently investigating reports of API slowdown affecting the following endpoints:

- `v2/moneyouts`
- `v2/moneyouts/iban`

The slowdown results in API calls taking more than 20 seconds to complete. We have identified that the issue also affects our IBAN verification services.

Current Actions:
- Our technical team is actively investigating the cause of the performance degradation.
- Further updates will be provided as we have more information.

Affected Services:
- Money Out API
- IBAN Verification Services

We apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this issue promptly.

Regards,
The Lemonway Team

Sep 21, 15:34 CEST
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.