All Systems Operational

Uptime over the past 90 days. View historical uptime.
Production Operational
90 days ago
99.91 % uptime
Today
Production API Operational
90 days ago
99.98 % uptime
Today
Production Webkit Operational
90 days ago
99.99 % uptime
Today
Production Dashboard Operational
90 days ago
99.66 % uptime
Today
Production OAuth Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
99.99 % uptime
Today
Sandbox API Operational
90 days ago
100.0 % uptime
Today
Sandbox Webkit Operational
90 days ago
100.0 % uptime
Today
Sandbox Dashboard Operational
90 days ago
99.99 % uptime
Today
Sandbox OAuth Operational
90 days ago
100.0 % uptime
Today
Online Onboarding Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Production API Uptime
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Production API Response time
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Production Webkit Uptime
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Production Webkit Response time
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Production Dashboard Uptime
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Production Dashboard Response time
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Sandbox API Uptime
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Sandbox API Respons time
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Sandbox Webkit Uptime
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Sandbox Webkit Response time
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Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Dashboard : major outage
Resolved - Dear customers,

After monitoring the situation for the past hours, we can confirm that Dashboard performances went back to a normal state since the beginning of the afternoon.

We thank you for your understanding and patience,
Lemonway's Production team.
Apr 16, 17:35 CEST
Monitoring - Dear customers,

We identified the root cause and fixed it: the Dashboard should be back in its normal state.
Our teams will keep monitoring the situation for the next hour before confirming the resolution.

Lemonway's Production team.
Apr 16, 10:54 CEST
Investigating - Dear customers,

We identified an issue regarding access and performance issues in the Dashboard.
Our teams are currently investigating the situation in order to restore the access as soon as possible.

We will keep you updated as soon as we have more information.

Lemonway's Production team.
Apr 16, 10:33 CEST
Apr 15, 2025
Online Onboarding maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 17:30 CEST
Scheduled - Dear customers,

Today at 17h30, Paris time, we will perform a maintenance on one of our components behind our Online Onboarding. It will make the tool unavailable for a few minutes.

We will update you as soon as the maintenance is done.

Thank you,

Lemonway's Production Team.
Apr 15, 10:01 CEST
Apr 14, 2025
External Disruptions - 3D Secure Authentication and Enrollment
Resolved - Dears customers,

Our partner informs us that the incident has been resolved since 17:11.
Apr 14, 17:48 CEST
Investigating - Dear clients,

One of our PSPs informs us that major perturbations have been noticed on 3DSecure service since 15h17.

The point is under investigation.
Apr 14, 16:19 CEST
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025
[Sandbox] Webkit URL redirection - degraded functionality
Resolved - Dear customers,

The issue's root cause has been identified and resolved: updates were made to comply to ciphers changes on Mercanet's end in Sandbox.

We thank you for your understanding and patience,

Lemonway's Production team.
Apr 9, 15:03 CEST
Update - We are continuing to investigate this issue.
Apr 7, 17:37 CEST
Investigating - Dear customers,

We have identified an issue related to the Webkit URL: https://sandbox-webkit.lemonway.fr/{{environment-name}}/dev/?moneyintoken={{your-token}}.
Currently, the users have an error message when trying to reach the payment page.

We are working on it to identify the origin of the incident and solve it.
We will keep you updated as soon as we have more information.

Lemonway's Production team.
Apr 7, 17:20 CEST
Apr 8, 2025

No incidents reported.

Apr 7, 2025
TLS/SSL error on ws.lemonway.fr
Resolved - Dear customers,

The issue's root cause has been identified and resolved. A configuration step was omitted during the maintenance. The new certificate for our API domain name is now updated correctly and has been for the last 30 minutes without any new problem.

We thank you for your understanding and patience,

Lemonway's Production team.
Apr 7, 12:44 CEST
Investigating - Dear customers,

Following a certificate update performed by our integrator on our application delivery solution, some of you may be getting a TLS/SSL error saying that the certificate for our production API domain name is invalid.

It is not affecting everyone but we are working on remediating this as soon as possible.

Thank you for your understanding,

Lemonway's Production Team.
Apr 7, 11:51 CEST
Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

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