All Systems Operational
API Operational
90 days ago
99.88 % uptime
Today
BackOffices Operational
90 days ago
99.97 % uptime
Today
WebKit Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
API Maintenance Jul 2, 05:45-06:15 CEST
In order to improve the security of our services, we inform you that a maintenance will be scheduled on Tuesday, July 2nd between 5:45 am and 6:15 am and will impact the accessibility of the production API service. It is likely that the access to the URL ws.lemonway.fr will be disrupted during this period.
We apologize for the inconvenience caused.
Posted on Jul 1, 16:30 CEST
API Maintenance 25/07/19 Jul 25, 09:00-11:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 23, 17:11 CEST
Scheduled - We inform you that an API maintenance is scheduled on Thursday, July 25 from 9am to 11am.

Our technical team has performed all tests and checks prior to the event to ensure that no disruption occurs. However, we invite you to remain alert and inform us in case you observe any unusual activity regarding your environment.

Our support team is at your disposal for any questions you may have.
Jul 23, 16:27 CEST
Firewall maintenance Jul 22 2020 Jul 22, 02:00-02:15 CEST
A maintenance is planned on the ATOS firewalls on July 22nd from 2 am Paris time (+2 UTC), it is indicated that a service interruption may occur during this period.

here's the communication:

As Worldline is subject to PCI DSS standards, we are required to perform firewall maintenance as part of our ongoing compliance process.
As a result, we have to carry out a maintenance operation on our network equipment.
The impact of this network maintenance is a potential disruption on access to the service for an estimated duration of less than one minute.
To date, this maintenance is scheduled for July 22nd starting at 2am. We will get back to you if this schedule should change.

We thank you for the trust you place in us and remain at your disposal.
Posted on Jun 22, 19:36 CEST
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Past Incidents
Jul 15, 2020

No incidents reported today.

Jul 14, 2020

No incidents reported.

Jul 13, 2020

No incidents reported.

Jul 12, 2020
Resolved - This incident has been resolved.
Jul 12, 10:45 CEST
Monitoring - The new distribution fixed the problem. We haven't seen a time-out since 9:51 a.m., the situation is back to normal, and we remain on extra vigilance with regard to database performance.
Jul 10, 10:32 CEST
Identified - We are currently identifying a performance issue on one of our databases. We are currently working on distributing partners impacted on other servers. A specific communication is sent to the concerned partners.
Jul 10, 10:06 CEST
Jul 11, 2020

No incidents reported.

Jul 10, 2020
Resolved - This incident has been resolved.
Jul 10, 06:30 CEST
Monitoring - The incident is closed all environments are available again, we organize a crisis meeting to fully understand what happened. We will communicate you the conclusions as soon as possible.
Jul 9, 08:57 CEST
Investigating - We currently have a major incident impacting access to our API, Webkit and backoffice.
All teams are mobilized to determine the cause of the problem.
We will keep you informed of the evolution of the situation.
Jul 9, 08:33 CEST
Jul 9, 2020
Resolved - One of our PSPs reports a normal return to 3DS authentication, with root cause => Cause Faulty ACS physical component

here are the details of the communication:

[...]
We are no longer seeing any disruption to the 3D Secure authentication and enrollment perimeter affected today between 09:10 and 12:05.
[...]
Jul 9, 14:22 CEST
Identified - A second PSP (Payzen) confirms the 3DS incident since 9:00 am today, it brings more details on the banks of the concerned cardholders, here is the detail:

[...]
Since 09/07 9h00 (Paris time), we have noticed some 3DSecure authentication perturbations.
The affected banks are Caisse Epargne (Natixis), La banque postale, Société Générale, BNPP.
[...]
Jul 9, 11:54 CEST
Investigating - One of our PSP (Atos) has noticed a high failure rate on 3DSecure authentication since 9:10 am, here is the message:

[...]
Since 09:10 a.m., our teams have noted a high failure rate for the entire 3D Secure (Visa) authentication and enrolment flow (around 40%).
This incident is external to our services.
We will not fail to keep you informed as soon as we notice a return to normal.
[...]
Jul 9, 10:19 CEST
Jul 8, 2020

No incidents reported.

Jul 7, 2020
Resolved - We have experienced a problem with the SSL certificate blocking the Backoffice V1 and API access for a period of 5 minutes on two occasions (from 15h20 to 15h22 and 15h39 to 15h41), we are sorry for the interruption, everything is back to normal.
Jul 7, 15:58 CEST
Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.