All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
BackOffices Operational
90 days ago
99.99 % uptime
Today
WebKit Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
100.0 % uptime
Today
OAuth Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime
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API Response time
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Dashboard Uptime
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Dashboard Response time
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Mar 26, 2025

No incidents reported today.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
[Card Payments] - External Disruptions : Incident on authorisation requests
Resolved - Dear Partners,

Our Acquirer confirmed that the incident is now solved.

We confirm that the success rate is back to normal.
At this stage, they are monitoring the platform to make sure the authorization request service is back to normal.

We see higher refusals for card payments than usual for reason code 57 between 18h50 and 19h50.
We are waiting for the root cause details from our acquirer about the incident.

Incident is now solved.

Regards,
Lemonway's team.
Mar 18, 20:11 CET
Investigating - Dear Client,

Our Acquirer have identified a potential system issue on his acquiring servers related to authorisation requests.
The impact are higher refusal rate on card payments : especially with a refusal code 57.
They are hardly working on it to identify the origin of the incident and solve it.
We will keep you update as soon as we have more information.

We apologise for the inconvenience caused.

Regars,
Lemonway team
Mar 18, 19:54 CET
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
[SDD] - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 00:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 22:00 CET
Scheduled - Dear customers,

This week, during the night from Thursday 13th of march at 22:00 to Friday 14th at 00:30, we will perform a short maintenance on our database component.

During this maintenance, you may experience timeout or longer response time on SDD related endpoints.

We will keep you updated as soon as it completes.

Thank you for your comprehension.

Lemonway's Support Team
Mar 13, 12:16 CET
Mar 13, 2025
Mar 12, 2025

No incidents reported.

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