Lemonway Status - Important Update: Scheduled Maintenance for Platform Migration

Important Update: Scheduled Maintenance for Platform Migration - 2nd window

Scheduled Maintenance Report for Lemonway

Completed

We close this maintenance. We will keep you informed in case we face new incidents. Thank you for your understanding.

Posted Dec 16, 2024 - 19:06 CET

Update

Dear Partners, the incident that started at 5:30pm was solved at 6:10pm.
Also, Paypal issue has been fixed. We will close this main maintenance.
Please rest assured that our technical team is actively working to stabilize the situation post migration as quickly as possible. Thank you for your understanding.

Posted Dec 16, 2024 - 19:01 CET

Update

Dear Partners, we are currently facing an unexpected issue on our API. The impact is 5xx errors since 5:30pm. The root cause is under investigation. We will keep you informed.

Posted Dec 16, 2024 - 18:34 CET

Update

Dear Partners, night maintenance is over. Services are partially working: Oney and Paypal payment methods may be affected. If you are not using this 2 methods, you can resume normal activities since 7:40(CET) this morning. We will keep you posted in the next hours.

Posted Dec 15, 2024 - 11:53 CET

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.

Posted Dec 15, 2024 - 07:43 CET

Update

Dear Partners, night maintenance is over. Services are partially working. Oney and Paypal payment methods may be affected. We will keep you posted in the next hours.

Posted Dec 15, 2024 - 07:42 CET

Update

Dear Partners, schedule maintenance is still in progress. We are performing additional checks. The end of the maintenance is delayed until 8am. Sorry for the inconvenience.

Posted Dec 15, 2024 - 06:49 CET

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 15, 2024 - 01:00 CET

Scheduled

Dear Partner,

At Lemonway, we continuously strive to deliver a payment platform that supports your growth with cutting-edge technology, security, and reliability. Today, we are pleased to announce an important step forward in this journey: the migration of our infrastructure to the Azure Cloud platform.

This significant upgrade will enhance the scalability, performance, and resilience of our services, enabling us to meet your evolving needs and those of the dynamic markets we serve.

**When Will It Happen?**

The migration will take place during two scheduled maintenance windows:
- The night of December 7 to December 8, between 1:00 AM and 3:00 AM (CET).
- The night of December 14 to December 15, between 1:00 AM and 7:00 AM (CET).

**What Does It Mean for You?**

During this time, the following services will be temporarily unavailable:
- Payment processing (money-in and money-out, refund and P2P)
- Payment account management
- Access to reports and dashboards
- Real-time payment notifications

Technically speaking, the following services will be impacted: Webservices, OAuth, Webkit, Dashboard.

Additionally, partners who whitelist Lemonway’s public IP address must update their configurations in their systems or applications. They should add the new IP 51.11.212.253 as soon as possible. And keep the old IP address (83.231.249.241) until 31/01/2025. This action is essential to ensure that webhooks sent after the migration are properly recognized as coming from the correct sender.

We recommend taking this temporary interruption into account when planning your operations.

**Your Dedicated Support Team **
We are here to support you every step of the way. If you have any questions or concerns, please don’t hesitate to contact us via the Support Portal.
We deeply appreciate your understanding and cooperation during this maintenance window. These efforts are essential to ensure the continued performance and security of the platform that powers your business.

Together, let’s keep building innovative payment solutions for a brighter, more agile future.

Warm regards,
The Lemonway Team

Posted Dec 03, 2024 - 12:05 CET

This scheduled maintenance affected: API, BackOffices, WebKit, and OAuth.