KYC Delays

Incident Report for Lemonway

Resolved

Hello,

We have identified an issue impacting our KYC verification tool this weekend that impacted the normal delay of verification for all wallets.

Our technical team worked on a fix this morning and tool is operational again since 10am.

Rest assured that our KYC team is working hard on verifying all accounts manually to ensure minimum delays.

Kind regards,
The Lemonway Team

Posted Apr 24, 2023 - 10:15 CEST

This incident affected: BackOffices.