Crediting Delay Investigation

Incident Report for Lemonway

Resolved

This incident has been resolved.

Posted Aug 10, 2023 - 11:50 CEST

Update

Our service provider is in the process of resuming service, and we expect full service to resume around 11am.

Posted Aug 10, 2023 - 10:02 CEST

Identified

We have identified the source of the problem, which is linked to our external provider.
We are in the process of resolving it.

Posted Aug 10, 2023 - 09:21 CEST

Investigating

We are currently investigating this issue.

We are currently facing an issue impacting our crediting processes
This issue impacts incoming operations & associated unpaid received this morning :

- Direct Debit
- Checks
- Unpaid concerned

We are sorry for any inconvenience this may cause you.

Regards,
Lemonway’s team

Posted Aug 10, 2023 - 08:53 CEST

This incident affected: API, BackOffices, and Sandbox.