Dear Customers, Payments are back and operational. We sincerely apologize for the inconvenience. Lemonway's Production Team
Posted Nov 25, 2025 - 20:22 CET
Identified
Dear Customers, The issue is still ongoing on some payments. They are initiated but never redirected/finalized. The root cause has been found and the teams are working on a resolution. We apologize for the inconvenience. Lemonway's Production team.
Posted Nov 25, 2025 - 20:07 CET
Monitoring
Dear customers,
The issue has been identified by our integrator and is being investigated.
In the meantime, our services are back and we will keep a close eye on our monitoring.
Thank you,
Lemonway's Production Team.
Posted Nov 25, 2025 - 17:22 CET
Investigating
Dear customers,
We are currently facing an incident with one of our network components on our Payment production platform.
The issue has been raised with our integrator and is currently being investigated.
During this time, you may encounter issues to process payments and access your Dashboard.
We apologize for this major inconvenience and will do our best to get everything back in order as soon as we can.
Thank you,
Lemonway's Production team.
Posted Nov 25, 2025 - 17:00 CET
This incident affected: Production (Production API, Production Webkit, Production Dashboard, Production OAuth).