The incident is now resolved, and manual processing for transfers received on Barclays’ bank account is ongoing.
We are really sorry for the inconvenience.
Posted Dec 11, 2025 - 13:18 CET
Update
The automated reconciliation of incoming transfers, incoming Direct Debit, Cheques, Chargeback is now finalized. The manual treatments are now on going.
Incoming bank transfers sent to Barclays banks (UK, Germany and Italy) are still not processed. We are currently working on an fix to include Barclays treatment (missing yesterday's and today's operations).
We are really sorry for the inconvenience and we'll inform once the issue is solved
Posted Dec 10, 2025 - 13:55 CET
Update
We are currently facing a bank statement issue impacting our crediting processes.
As a result, you might experience a delay regarding :
- Incoming transfers - SDD - Checks - Chargebacks
We are really sorry for the inconvenience it might cause.
Posted Dec 10, 2025 - 12:40 CET
Identified
We are currently facing a bank statement issue impacting our crediting processes.
As a result, you might experience a delay regarding :
- Incoming transfers - SDD - Checks - Chargebacks
We are really sorry for the inconvenience it might cause.
Posted Dec 10, 2025 - 12:39 CET
Update
We are currently facing a bank statement issue impacting our crediting processes.
As a result, you might experience a delay regarding :
- Incoming transfers - SDD - Checks - Chargebacks
We are really sorry for the inconvenience it might cause.
Posted Dec 10, 2025 - 09:43 CET
Investigating
We are currently facing a technical incident affecting our crediting operations. As a result, the availability of funds on incoming transfers may be delayed. Our teams are actively working on resolving the situation.
Posted Dec 10, 2025 - 08:58 CET
This incident affected: Production (Production Dashboard).