Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 06, 2024 - 03:00 CET
Scheduled
Dear Valued Customers,
We would like to inform you of a scheduled maintenance for our external provider, essential to ensure the security and compliance of our operations.
Date and Time of Maintenance: - February 6, 2024, from 03:00 AM to 06:30 AM - February 8, 2024, from 03:00 AM to 06:30 AM
Nature of Maintenance: The maintenance involves the Business Continuity Plan of the database of our Payment Service Provider (PSP). This action is part of our ongoing commitment to PCI DSS security standards.
Service Impact: During the mentioned period, you may experience inconsistencies or temporary unavailability of our card payment service (such as validations, refunds, cancellations). We kindly ask you to consider this in your planned operations.
Contact for Further Information: Our team remains at your disposal for any additional information. Feel free to contact us via https://support.lemonway.com/hc/en-us/requests/new for any questions or concerns.
We would like to express our gratitude for your understanding and cooperation during this maintenance window. These actions are crucial to maintaining the security and reliability of our services.
We apologize for any inconvenience this may cause and assure you that we are committed to minimizing the impact on your operations.