[Production] - Issue on money out issuing

Incident Report for Lemonway

Resolved

This incident has been resolved.
Posted May 19, 2025 - 10:24 CEST

Update

We are continuing to investigate this issue.
Posted May 16, 2025 - 13:03 CEST

Investigating

Dear partners,

We have been experiencing issues with money out since Monday 12 May 2025.
Money outs initiated between 12/05 and 15/05 were sent to the bank yesterday afternoon, but the incident remains unresolved.

Our technical team is investigating the point.

We expect the service to be back to normal very soon and we will keep you updated.

We apologize for the inconvenience.

Regards,
Lemonway's Payments Team
Posted May 16, 2025 - 12:59 CEST
This incident affected: Production (Production Dashboard).