Important Update: Scheduled Maintenance of OCR Service on December 17th
Scheduled Maintenance Report for Lemonway
The scheduled maintenance has been completed.
Posted Dec 17, 2023 - 06:00 CET
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 17, 2023 - 04:30 CET
Dear Valued Customers,

We want to inform you about a scheduled maintenance of our OCR service, which is an essential part of our document verification process. This maintenance is being carried out by our OCR service provider to enhance the efficiency and security of the service.

Date & Time of Maintenance:
- Start: December 17th, 04:30 FR TIME
- End: December 17th, 06:00 FR TIME
- Duration: Approximately 90 minutes

- Document Verification: During this period, our system will not be able to process any document checks. This means any document submissions for verification will be queued and processed as soon as the maintenance is completed.
- Service Availability: All other aspects of Lemonway's services will remain operational.

Why This Timeframe?
This timeframe has been carefully selected as it typically sees lower check volumes, minimizing the impact on most of our users.

What You Need to Know:
- Plan Accordingly: If you have urgent document verification needs, we recommend submitting them well before the maintenance period or after the service is resumed.
- Status Updates: We will keep you updated on our status page with any changes or completion of the maintenance.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to continually improve our services for you.

Thank you for your patience and cooperation.

Best regards,
The Lemonway Team
Posted Nov 14, 2023 - 09:49 CET
This scheduled maintenance affected: BackOffices.