Dashboard : major outage

Incident Report for Lemonway

Resolved

Dear customers,

After monitoring the situation for the past hours, we can confirm that Dashboard performances went back to a normal state since the beginning of the afternoon.

We thank you for your understanding and patience,
Lemonway's Production team.
Posted Apr 16, 2025 - 17:35 CEST

Monitoring

Dear customers,

We identified the root cause and fixed it: the Dashboard should be back in its normal state.
Our teams will keep monitoring the situation for the next hour before confirming the resolution.

Lemonway's Production team.
Posted Apr 16, 2025 - 10:54 CEST

Investigating

Dear customers,

We identified an issue regarding access and performance issues in the Dashboard.
Our teams are currently investigating the situation in order to restore the access as soon as possible.

We will keep you updated as soon as we have more information.

Lemonway's Production team.
Posted Apr 16, 2025 - 10:33 CEST
This incident affected: Production (Production Dashboard).