API and Dashboard response time delays

Incident Report for Lemonway

Resolved

no further issues have been observed. Incident resolved
Posted Dec 23, 2021 - 10:45 CET

Update

we are currently keeping this ticket open and continuing to monitor closely even though the issue has now been resolved. If nothing further is observed we will close the incident tomorrow morning.
Posted Dec 22, 2021 - 17:08 CET

Monitoring

a fix has been implemented to improve the situation and we are currently monitoring
Posted Dec 21, 2021 - 14:15 CET

Identified

we have identified an issue impacting response times with dashboard and API. This is currently only impacting certain clients but we are working to resolve the situation as soon as possible

We appreciate your patience and we will update you as soon as possible.
Posted Dec 21, 2021 - 10:04 CET
This incident affected: Production (Production API, Production Dashboard).